Terms and conditions

Welcome to Zingara.
Thank you for visiting www.zingarastore.com . By accessing and using our website, you agree to these Terms and Conditions. We encourage you to read them carefully, as they describe your rights and obligations when interacting with our platform.

1. General

Zingara, with address at Blvd. Luis Donaldo Colosio, MZ4, LT5, Bodega 518-A, SM 301, Benito Juárez, QR, Mexico, CP 77560, is the owner and operator of this website. We reserve the right to modify these Terms and Conditions at any time, so we suggest you review them periodically. Your continued use of the website after any modifications will constitute your acceptance of such changes.

2. Privacy Policy

Our Privacy Policy, which explains how we collect, use and protect your personal information, can be found here. By using this website, you agree to the terms of our Privacy Policy and you warrant that all data you provide is accurate and true.

3. General Conditions of Sale and Prices

a) Availability and Confirmation: All orders are subject to product availability. You will receive an email confirmation once your order has been processed and shipped. The sales contract is only concluded for the products confirmed in this email.
b) Pricing and Availability: We endeavour to ensure that all details, descriptions and prices on this website are accurate. However, typographical or technical errors may occur. If we find an error in the price of any product you have ordered, we will contact you with options:

We will honor the incorrect price for the first unit purchased. If you purchased more than one unit, we will offer you the option to correct the price or cancel the additional units.

c) Typographical Errors and Price Changes: Zingara reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, including after you have submitted your order. This includes errors relating to product pricing, descriptions or availability.
d) Colors and Product Display: We make every effort to accurately display the colours and images of our products on the website. However, we cannot guarantee that the colour displayed on your monitor or device will be accurate as this may vary depending on your screen settings. These variations do not constitute a defect in the product.
e) Additional Costs: Shipping costs and any other additional charges will be clearly displayed at checkout and included in the "Total Cost" before you complete your order.
f) Payment Methods: We accept payment by credit and debit cards, as well as other secure payment methods listed on our website. By placing an order, you confirm that you are the authorized holder of the payment card used and that the details you provide are true and accurate.
g) Payment Verification: All payments made in www.zingarastore.com are subject to security verification. We reserve the right to cancel any order if we detect any irregularities in the transaction.
h) Conditions of Use of Cards: By making a purchase, you authorize Zingara to charge your credit or debit card for the full amount of the purchase, including shipping costs and any other additional charges.
i) Age Restrictions: When making a purchase at By accessing www.zingarastore.com , you confirm that you are at least 18 years of age. If you are under 18 years of age, you must have the authorization of a parent or guardian to make purchases on our website.

4. Shipments

a) Shipping Methods and Times: Zingara offers domestic and international shipping via reliable courier services. Estimated delivery time varies by location and shipping method selected. All orders require a signature upon delivery. If the order cannot be delivered after the attempts allowed by the courier, the package will be returned to the warehouse, and additional charges will apply for reshipment.
b) Shipping costs: Shipping costs are automatically calculated at checkout and included in the "Total Cost" of the order. In the case of international shipments, any additional duties and taxes that may apply are the customer's responsibility and must be covered to ensure delivery of the package.

5. Returns and Cancellations

a) Return Policy: We accept returns within 10 business days of receiving your order, provided that the products are in their original condition, unused, and with all tags intact. Discounted products are not eligible for returns. Return shipping costs are the responsibility of the customer.
b) To initiate a return, follow these steps through our online platform:

Log in to your account: Visit our website www.zingarastore.com.mx and click "Sign In" at the top right of the page.
Enter the same email address you used to make the purchase. You will receive a six-digit verification code in your email.
Enter the verification code on the login page to access your account.
Select Order: Once you are logged into your account, you will be automatically directed to the "Orders" section. Find the order containing the product you wish to return and click on it to view the details.
Start the Return: Select the product you wish to return and choose the reason for the return from a drop-down menu (e.g. wrong size, defective product, etc.). If you have any additional comments, you can write them in the corresponding field.
Generate the Return Guide: Select your return shipping method:

Home Collection: If you prefer the courier to pick up the package at your home, select this option. The date and time will be automatically assigned based on the courier's availability.
Delivery to Shipping Point: If you prefer to take the package to a shipping point, select this option. A shipping guide will be generated that you can use to drop off the package at the nearest shipping point.
Confirmation of Guide Payment: If the cost of return shipping is your responsibility, we will provide you with instructions on how to complete it.

Product Packaging and Shipping: Pack the product in its original packaging or a secure box, along with a printout of your purchase confirmation or any required return documents. Print the return label you generated and affix it to the package.

c) Cancellation Policy: If you wish to cancel an order before it has been shipped, please contact us as soon as possible at info@zingara.com.mx. We will evaluate cancellations on a case-by-case basis. If approved, we will issue you an electronic voucher for the full value of the purchase, to be used on future purchases in our online store.
d) Defective Products: If you receive a defective or damaged product, follow these steps to manage it directly from our platform:

Login: Visit our website www.zingarastore.com and click "Sign In" at the top right of the page. Enter the same email address you used to make the purchase. You will receive a six-digit verification code in your email. Enter the verification code on the login page to access your account.
Select Order: Once you are logged into your account, you will be automatically directed to the "Orders" section. Find the order containing the defective or damaged product and click on it to view the details.
Start the Return: Select the product you wish to return and select "Defective" as the reason for the return. Briefly describe the damage or defect in the additional comments field.
Generate the Return Guide: Choose your shipping method for the return:

Home Collection: If you prefer the courier to pick up the package at your home, select this option. The date and time will be automatically assigned based on the courier's availability.
Delivery to Shipping Point: If you prefer to take the package to a shipping point, select this option. A shipping guide will be generated that you can use to drop off the package at the nearest shipping point.

Return Guide Payment: Don't worry about the cost of return shipping; we'll cover this. Simply follow the instructions to print the guide and send it back.
Packaging and Preparation: Pack the product in its original packaging or a secure box, along with a printout of your purchase confirmation or any required return documents. Print the generated return label and securely affix it to the package.
Delivery or Pickup: If you selected the home pickup option, make sure the package is ready for the assigned date and time. If you selected the pick-up at a shipping point option, take the package to the designated point and deliver it for shipping.
Return Tracking: You can track your return using the tracking number provided on the return guide. Check the status directly from your account on our website, in the "My Returns" section. We will notify you by email once we receive your return at our distribution center.
Evaluation and Resolution: Once the package is received, our team will check the product to confirm the defect. If the defect is confirmed, we will proceed to send you a replacement or issue an electronic voucher for the value of the product, which you can use on future purchases in our online store.

6. User Conduct

By using this website, you agree not to:

Engage in illegal or malicious activities, such as sending viruses or hacking attempts.
Violate the intellectual property rights of Zingara or any third party.
Sending unsolicited material, such as spam emails.
Access the website using automated methods such as robots or spiders.
Failure to comply with these rules may result in suspension of your access to the website and notification to the appropriate authorities.

7. INTELLECTUAL PROPERTY

All content available on this website, including text, images, graphics, software and logos, is the property of Zingara or its licensors and is protected by intellectual property laws. Downloading and copying of the content is permitted for personal use only. Modification, distribution, reproduction or use of the content for commercial purposes is prohibited without the express written permission of Zingara.

8. LINKS TO OTHER WEBSITES

This website may contain links to third party sites. These links are provided solely as a convenience to you. Zingara has no control over these sites and is not responsible for their content or privacy policies. Accessing these sites is at your own risk.

9. INDEMNIFICATION

You agree to indemnify and hold Zingara, its employees, directors and agents, harmless from any claims, damages or costs arising from your use of the website or your breach of these Terms and Conditions.

10. LIMITATION OF LIABILITY

Zingara shall not be liable for any direct, indirect, incidental or consequential damages arising from the use of our website, including, but not limited to, loss of data, income or profits, or damage to reputation. This limitation of liability applies to the fullest extent permitted by law.

11. CHANGES AND UPDATES

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website after the posting of any changes will constitute your acceptance of those changes.

12. CONTACT AND COMPLAINTS

If you have any questions, comments or complaints about these Terms and Conditions, please contact us at info@zingara.com.mx. We are committed to resolving any concerns you may have.

2. PRIVACY POLICY

3. GENERAL CONDITIONS OF SALE AND PRICE

a) Availability and Confirmation: All orders are subject to product availability. You will receive an email confirmation once your order has been processed and shipped. The sales contract is only concluded for the products confirmed in this email.
b) Pricing and Availability: We endeavour to ensure that all details, descriptions and prices on this website are accurate. However, typographical or technical errors may occur. If we find an error in the price of any product you have ordered, we will contact you with options:

We will honor the incorrect price for the first unit purchased. If you purchased more than one unit, we will offer you the option to correct the price or cancel the additional units.

c) Typographical Errors and Price Changes: Zingara reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice, including after you have submitted your order. This includes errors relating to product pricing, descriptions or availability.
d) Colors and Product Display: We make every effort to accurately display the colours and images of our products on the website. However, we cannot guarantee that the colour displayed on your monitor or device will be accurate as this may vary depending on your screen settings. These variations do not constitute a defect in the product.
e) Additional Costs: Shipping costs and any other additional charges will be clearly displayed at checkout and included in the "Total Cost" before you complete your order.
f) Payment Methods: We accept payment by credit and debit cards, as well as other secure payment methods listed on our website. By placing an order, you confirm that you are the authorized holder of the payment card used and that the details you provide are true and accurate.
g) Payment Verification: All payments made in www.zingarastore.com are subject to security verification. We reserve the right to cancel any order if we detect any irregularities in the transaction.
h) Conditions of Use of Cards: By making a purchase, you authorize Zingara to charge your credit or debit card for the full amount of the purchase, including shipping costs and any other additional charges.
i) Age Restrictions: When making a purchase at By accessing www.zingarastore.com , you confirm that you are at least 18 years of age. If you are under 18 years of age, you must have the authorization of a parent or guardian to make purchases on our website.

4. SHIPMENTS

a) Shipping Methods and Times: Zingara offers domestic and international shipping via reliable courier services. Estimated delivery time varies by location and shipping method selected. All orders require a signature upon delivery. If the order cannot be delivered after the attempts allowed by the courier, the package will be returned to the warehouse, and additional charges will apply for reshipment.
b) Shipping costs: Shipping costs are automatically calculated at checkout and included in the "Total Cost" of the order. In the case of international shipments, any additional duties and taxes that may apply are the customer's responsibility and must be covered to ensure delivery of the package.

5. RETURNS AND CANCELLATIONS

a) Return Policy: We accept returns within 10 business days of receiving your order, provided that the products are in their original condition, unused, and with all tags intact. Discounted products are not eligible for returns. Return shipping costs are the responsibility of the customer.
b) To initiate a return, follow these steps through our online platform:

Log in to your account: Visit our website www.zingarastore.com.mx and click "Sign In" at the top right of the page.
Enter the same email address you used to make the purchase. You will receive a six-digit verification code in your email.
Enter the verification code on the login page to access your account.
Select Order: Once you're in your account, you'll be automatically redirected to the "Orders" section. Find the order that contains the product you want to return and click on it to view the details.
Start the Return: Select the product you wish to return and choose the reason for the return from a drop-down menu (e.g. wrong size, defective product, etc.). If you have any additional comments, you can write them in the corresponding field.
Generate the Return Guide: Select your return shipping method:

Home Collection: If you prefer the courier to pick up the package at your home, select this option. The date and time will be automatically assigned based on the courier's availability.
Delivery to Shipping Point: If you prefer to take the package to a shipping point, select this option. A shipping guide will be generated that you can use to drop off the package at the nearest shipping point.
Confirmation of Guide Payment: If the cost of return shipping is your responsibility, we will provide you with instructions on how to complete it.

Product Packaging and Shipping: Pack the product in its original packaging or a secure box, along with a printout of your purchase confirmation or any required return documents. Print the return label you generated and affix it to the package.

c) Cancellation Policy: If you wish to cancel an order before it has been shipped, please contact us as soon as possible at info@zingara.com.mx. We will evaluate cancellations on a case-by-case basis. If approved, we will issue you an electronic voucher for the full value of the purchase, to be used on future purchases in our online store.
d) Defective Products: If you receive a defective or damaged product, follow these steps to manage it directly from our platform:

Login: Visit our website www.zingarastore.com and click "Sign In" at the top right of the page. Enter the same email address you used to make the purchase. You will receive a six-digit verification code in your email. Enter the verification code on the login page to access your account.
Select Order: Once you are logged into your account, you will be automatically directed to the "Orders" section. Find the order containing the defective or damaged product and click on it to view the details.
Start the Return: Select the product you wish to return and mark "Defective" as the reason for the return. Briefly describe the damage or defect in the additional comments field.
Generate the Return Guide: Choose your shipping method for the return:

Home Collection: If you prefer the courier to pick up the package at your home, select this option. The date and time will be automatically assigned based on the courier's availability.
Delivery to Shipping Point: If you prefer to take the package to a shipping point, select this option. A shipping guide will be generated that you can use to drop off the package at the nearest shipping point.

Return Guide Payment: Don't worry about the cost of return shipping; we'll cover this. Simply follow the instructions to print the guide and send it back.
Packaging and Preparation: Pack the product in its original packaging or a secure box, along with a printout of your purchase confirmation or any required return documents. Print the generated return label and securely affix it to the package.
Delivery or Pickup: If you selected the home pickup option, make sure the package is ready for the assigned date and time. If you selected the pick-up at a shipping point option, take the package to the designated point and deliver it for shipping.
Return Tracking: You can track your return using the tracking number provided on the return guide. Check the status directly from your account on our website, in the "My Returns" section. We will notify you by email once we receive your return at our distribution center.
Evaluation and Resolution: Once the package is received, our team will check the product to confirm the defect. If the defect is confirmed, we will proceed to send you a replacement or issue an electronic voucher for the value of the product, which you can use on future purchases in our online store.

6. USER CONDUCT